DELIVERY & RETURNS

HOW LONG AFTER ORDERING BEFORE I RECEIVE MY HAMMOCK?

The cost of posting and packing is charged at the time of confirming your order. The price is calculated according to the size and weight of the hammock. We tried to absorb the cost of posting each item but as the cost of delivery has increased and sales of hammocks have remained marginal through consecutive poor summers it is no longer possible to offer this service.

All lines are kept in stock, unless indicated on the website at time of ordering. Your order will be processed on the day you placed it. If your order is received before 10am it will be sent out that day. We use First Class Post within the UK, which means you will possibly receive it the following morning , if not then within 2 working days. Delivery to Europe is by the postal service and takes between 3 to 5 days. Delivery to the rest of the world is by postal service and takes approximately 7 days.

We use Royal Mail unless the item you have ordered is particularly bulky, in which case we use a courier service.

If there is nobody to receive the item the delivery service will leave a card and return the parcel to the local depot. Please contact them to re-arrange delivery. If you want it left with a neighbour or any alternative to receiving the item in person please inform us at the time you are placing your order. Please note Royal Mail cannot accept this instruction. Alternatively use your work address to receive a delivery.
The package is insured for its full replacement value.

Delivery outside the UK:
For orders outside the UK please use the Flag links on the home page for orders to: Europe; France and Germany.

Europe; all EU countries, Switzerland and Scandinavia We send all orders by Royal Mail small packet airmail. This service takes 3 to 5 days from dispatch. There is a delivery cost calculator in the shop; select item desired and the option to calculate delivery will appear. The goods are insured for their full replacement value. Orders for Europe use the destination countries postal system and usually take 3 to 5 working days. If you want to send your order to anywhere around the world please place your order in the UK shop and enter your chosen delivery address. We will send you a request for payment for the additional shipping charges.

We guarantee your statutory rights to return any purchased item within 7 days of receiving. We will reimburse 95% of the orders value as long as the items are still in a resaleable condition. The 5% withheld is to cover our administration cost plus the commission charged by our bank for the processing of your payment. Please note we will not reimburse the cost of sending your order nor refund the return postage charges unless there has been an error on our part in your order.